Ordering & Shipping Information

How To Order
Orders may be placed using the following options:
1. On-line using the Shopping Cart on this site
2. Click here for a printable Order Form that may be faxed to CFG @ 877/438-2316 or mailed to Cary Francis Group at the address on the front of the Order Form
3. Call Cary Francis Group Customer Service @ 800/438-2388 to place your order

Payment Method
Orders may be billed on:
1. Net 30 day terms
2. MasterCard, VISA, or American Express

Production/Delivery Time
New Orders - 3-4 Weeks. New orders require a paper and/or product proof approval before production. Time frames may vary depending upon product availability and/or proof approval.
Repeat Orders - 2-3 Weeks. Time frames may vary depending upon product availability.

Shipping Methods
Most orders are shipped via UPS Ground; larger orders may be shipped via common carrier. We will contact you for shipping approval on larger orders. If air freight is requested, please authorize air freight in the appropriate area of the on-line shopping cart, or in the space provided on the front of the printed Order Form.

Less than Minimum
If order totals less than $50.00, please add $10.00 for handling.

Rush Orders
If you need an order by a specific date, please indicate the date in the appropriate area of the on-line shopping cart, or in the space provided on the front of the printed Order Form.

Merchandise Pricing
Price listed for Apparel is for the item unimprinted WITH THE EXCEPTION OF HATS. Prices Listed for hats include one-location embroidery of up to 4,000 stitches. Imprinting on the items is additional. Please review Imprint Pricing below.

Imprint Pricing
Once an imprint method and logo have been chosen, a price will be displayed by quantity.

Screen Printed Items - price is based on the logo being reproduced in 1 color even if the logo is displayed in 2 colors. Additional charges will apply for multi colored logos and CFG will call to advise.

Embroidered Items - price is based on the logo and size indicated on the site. If you want a larger logo, there may be additional charges since pricing is based on stitch count. Embroidered price includes up to 6 colors.

New Logo - Art Requirements
Artwork may be submitted in either hard copy or electronic format. Hard copy artwork must be "camera ready" flat, sharp, black and white line art at least 600dpi. Multiple color artwork requires color-separated art with registration marks.

Electronic artwork - preferred - can be sent via e-mail to info@thecfg.com or via mail to:
Cary Francis Group, Inc.
Attn: L&W Customer Service
796 Tek Drive, Suite 100
Crystal Lake, IL 60014

We accept floppy disks, zip disks, and compact disks formatted for Macintosh or PC. Please observe the following guidelines.

1. Send CFG a hard copy of your art via mail or fax (877/438-2316) to verify your art file.
2. Please reference your name and phone number on all communications.
3. Artwork can be sent in the following formats:
a. Adobe Illustrator, Up to Version 9
b. Adobe Photoshop, Up to Version 5
c. The following miscellaneous formats are acceptable only for embroidery and can not be used for screen printing: jpeg, eps, and gif.
4. We can also assist you in creating new artwork or converting artwork into an acceptable format. Charges may apply. Please contact Cary Francis Group at 800/438-2388.

New Logo - Embroidery Disk Requirements
We encourage sending any current embroidery disks to us via e-mail or mail at the addresses listed above. Please include a copy of the logo with your disk. We will review those embroidery files and contact you with any questions or concerns.
The following embroidery formats are accepted:
1. Tajima
2. Barudan

Embroidery files will have a "dst" extension identifying it as an embroidery disk.

Decoration Charges - Below are the additional charges for decorating your garments when the embroidered logo is over 4,000 stitches or when the screened logo is more than 1 color

Running Charges (Per Piece)

Embroidery

• Additional Stitches $.40 per 1,000 (over 4,000)

Screen Printing

• Additional Colors $.25 per color/location

Set-Up Charges - (One-Time Charge) - the charges below will apply to logos that have not been set up

Center Logo

Embroidery
Per 1,000 stitches $20.00
(for estimate on stitch count,
fax copy of logo)
Minimum Disk Charge - $60.00

Screen Printing - (Small Screen)
Per Color $22.50

Screen Printing - (Large Screen)
Per Color $30.00

Center Straight Line Copy

Embroidery
Per Line $7.50

Screen Printing - (Small Screen)
Per Color $22.50

Screen Printing - (Large Screen)
Per Color $30.00

Name Personalization
Name Personalization is also available for screened and embroidered apparel at a cost of $5.00 per line.

Merchandise Returns
Our merchandise is 100% guaranteed against manufacturer defects. All returns require a return authorization number. When returning merchandise, include shipping documentation, merchandise and return authorization number. Please contact us to receive your authorization number. If merchandise was damaged due to freight carrier mishandling, please document the damages and we will initiate a claim. All damage claims must be made within 30 days of receipt of order. Merchandise that has been embroidered or silk-screened cannot be returned for any reason other than Manufacturers Defect.

CFG Customer Service may be reached at 800/438-2388 between 8:30 a.m. and 5:00 p.m. CST.